Privacy Policy

Effective Date: 3 November 2026
Website: Cape Chillies

1. Introduction

Cape Chillies respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, contact us, place an order, subscribe to communications or otherwise interact with us.

Cape Chillies endeavours to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy legislation.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Full name and surname.
  • Email address.
  • Contact telephone number.
  • Billing and delivery addresses.
  • Order and transaction information.
  • Product preferences and enquiry details.
  • Information submitted through contact forms.
  • Technical information, including IP address, browser type, device information and website usage data.

We only request information that is reasonably necessary for the relevant business purpose.

3. How We Use Your Information

Your personal information may be used for the following purposes:

  • Processing and fulfilling orders.
  • Arranging deliveries and communicating order updates.
  • Responding to enquiries and customer support requests.
  • Processing payments through applicable payment service providers.
  • Managing customer accounts, where applicable.
  • Sending marketing communications where permitted by law or where you have provided the necessary consent.
  • Improving website functionality, services and customer experience.
  • Meeting legal, tax, accounting and regulatory obligations.
  • Preventing fraud, misuse and unauthorised transactions.

4. Online Orders and Payments

Where purchases are made through our website, certain personal information is required to process and fulfil your order.

Payments may be handled by third-party payment service providers. Cape Chillies does not intend to store full payment card details on its website. Payment information is processed according to the relevant payment provider’s security and privacy procedures.

Customers should review the privacy policies of the applicable payment providers before submitting payment information.

5. Sharing of Personal Information

Cape Chillies does not sell, rent or trade your personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment gateways and payment processors.
  • Courier and delivery companies.
  • Website hosting and technical service providers.
  • Website analytics and security service providers.
  • Professional advisers, accountants or legal representatives.
  • Regulatory authorities where disclosure is legally required.

Third parties receiving personal information are expected to handle it responsibly and in accordance with applicable privacy requirements.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality.
  • Remember user preferences.
  • Support shopping cart and checkout functionality.
  • Analyse website traffic and visitor behaviour.
  • Improve our marketing and advertising activities, where applicable.

You may adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where required, consent will be requested for non-essential cookies.

7. Data Storage and Security

Cape Chillies takes reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.
  • Loss or theft.
  • Accidental destruction.
  • Unauthorised alteration.
  • Unlawful processing or disclosure.

Although reasonable safeguards are implemented, no electronic transmission or online storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials and personal access information confidential.

8. Retention of Personal Information

Personal information will only be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legislation.

Certain order, transaction and accounting records may be retained for statutory record-keeping purposes.

When information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.

9. Your Rights Under POPIA

Subject to applicable legal requirements, you have the right to:

  • Request access to personal information held about you.
  • Request correction or updating of inaccurate information.
  • Request deletion or destruction of personal information where legally permissible.
  • Object to the processing of your personal information in circumstances provided for by law.
  • Object to direct marketing communications.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator of South Africa.

Requests relating to personal information may be submitted using the contact details provided below.

10. Direct Marketing

Cape Chillies may send promotional communications, product updates and marketing material where permitted by applicable law.

You may opt out of marketing communications at any time by using the unsubscribe facility, where available, or by contacting us directly.

Opting out of marketing communications will not affect essential communications relating to orders, payments or customer service.

11. Third-Party Websites

Our website may contain links to external websites, payment platforms or third-party services.

Cape Chillies is not responsible for the privacy practices, content or security of external websites. Users are encouraged to review the relevant third-party privacy policies before submitting personal information.

12. Children’s Privacy

Our website is not specifically directed at children. We do not knowingly collect personal information from children without the necessary consent or lawful authority.

If we become aware that personal information has been collected unlawfully, appropriate steps will be taken to address the matter.

13. Changes to This Privacy Policy

Cape Chillies reserves the right to amend or update this Privacy Policy from time to time to reflect changes in legislation, business operations, website functionality or data-processing practices.

Any updated policy will be published on this website with the revised effective date.

14. Information Officer and Privacy Enquiries

For requests, questions, complaints or concerns relating to personal information and privacy, please contact Cape Chillies:

Business: Cape Chillies
Email: info@capechillies.co.za
Telephone: (+27) 62 309 4228
Location: South Africa

The details of the appointed Information Officer or designated privacy contact should be made available where required under POPIA.

You may also contact the Information Regulator of South Africa through its official website: https://inforegulator.org.za/

15. Website Design and Intellectual Property Credit

This website was designed and developed by Iron Edge Design.

Website design, layout, development and associated design elements remain subject to the applicable intellectual property rights and agreements between Cape Chillies and Iron Edge Design.

The Iron Edge Design credit acknowledges the website’s design and development provider and does not imply that Iron Edge Design is the operator of Cape Chillies or the responsible party for personal information collected through the Cape Chillies website.

Unless expressly agreed otherwise in writing, Cape Chillies remains responsible for determining the purposes and means of processing personal information collected through its business and website operations.

Website Designed by Iron Edge Design
https://ironedge.co.za/

16. Acceptance

By accessing or using the Cape Chillies website, you acknowledge that you have read this Privacy Policy.

If you do not agree with the terms outlined in this policy, you should discontinue use of the website and contact Cape Chillies regarding any personal information already submitted.